What the symptoms may tell you
The earpiece used for calls and the loudspeaker used for media are different paths. A problem in only one app or with Bluetooth connected may not be a failed speaker.
Safe checks to try first
- 1Compare a normal call, speakerphone and a local media file at a safe volume.
- 2Disconnect Bluetooth audio and remove a case that covers an opening.
- 3Check that the opening is dry and visibly clear without pushing anything into its mesh.
What to avoid
Do not use compressed air, sharp tools or cleaning fluid in speaker openings, especially after liquid exposure.
Next step
Tell me whether the fault affects calls, speakerphone, alarms or media, and whether it followed a drop or liquid.
What I can help with
Speaker replacement is model-checked. Sound faults can also come from software, microphones or board circuitry.
Reviewed 3 October 2026. General guidance; diagnosis and parts depend on the exact device and its condition. This page does not confirm a booking or repair.