Trader: David Newcombe trading as Doorstep Device Repairs.
Address: Newton House, Newton Road, Sudbury, CO10 2RS. WhatsApp: 07484 371601 (PresGro). Facebook Messenger: https://www.facebook.com/profile.php?id=61594798736028
Cancelling a booking
Tell us by WhatsApp, Facebook message, post or another clear statement. You may use the form below but do not have to. Please contact us promptly if you need to rearrange.
Our launch policy allows free cancellation before the appointment work begins, including a full refund of parts advances. Merely ordering standard parts does not remove that promise. We do not impose a no-show penalty. These are voluntary concessions intended to make the launch process simple.
Where statutory cancellation rights apply, service-only contracts generally have a cancellation period ending 14 days after the contract is made. Contracts supplying goods, including goods with fitting, generally run until 14 days after you or your nominated recipient receives the goods. You may notify cancellation before delivery. Your booking confirmation identifies the applicable basis and date; a date cannot shorten your legal rights.
Starting sooner
We can start services within the cancellation period if you expressly ask. If you cancel after an authorised early start, you may owe a proportionate amount for services properly supplied before cancellation, provided we supplied the required information. We will explain the calculation. There is no automatic entitlement to the whole labour charge for unfinished work.
For a service-only contract, cancellation rights end on full performance only where you expressly requested the early work and acknowledged that consequence. Completing fitting does not automatically extinguish cancellation rights over supplied goods. We do not treat every phone repair as exempt urgent work.
Goods and refunds
For a valid change-of-mind cancellation involving supplied parts, contact us to arrange their safe return/removal. Do not attempt unsafe removal yourself. As a launch concession we arrange necessary collection/removal within the original service area at our expense, including safe refitting of the original part if retained and suitable. We will discuss safe alternatives if that is not possible. The device may return to its original unrepaired condition; we will not charge for removal under this concession.
Any lawful deduction for loss of goods' value will be explained and evidenced; it cannot be a blanket restocking charge. Faulty parts and poor workmanship are handled under your consumer remedies, not treated as change-of-mind returns.
We refund amounts legally due without undue delay, normally by the original payment method, with no refund fee. The statutory deadline is generally 14 days after cancellation; for goods it may depend on their return or evidence of return where lawful. Where we offer collection, we will not use non-return as a reason to delay the refund. Standard delivery paid is refundable where required; an optional premium delivery upgrade need not be. Any properly chargeable early service will be itemised.
Separate early-start choices for the customer
Job reference: __________ Appointment: __________
- I expressly request the agreed services to start during the cancellation period. I understand that if I cancel after they start, I may have to pay proportionately for services properly supplied before cancellation.
- Service-only contract only: I acknowledge that once the requested service is fully performed, I lose the statutory right to cancel that service contract.
Customer name: __________ Signature or clear written reply: __________ Date: __________
These boxes are not pre-ticked and are separate from general booking acceptance. Neither waives rights relating to defective goods or poor service. If the first choice is not agreed, schedule service after the applicable cancellation period.
Cancellation form
To: David Newcombe trading as Doorstep Device Repairs, Newton House, Newton Road, Sudbury, CO10 2RS, Facebook Messenger: https://www.facebook.com/profile.php?id=61594798736028
I/We give notice that I/we cancel my/our contract for the following goods/services:
Ordered on / received on: ________________________
Job reference (if available): ____________________
Customer name(s): _______________________________
Customer address: _______________________________
Signature(s), only if sent on paper: ______________
Date: __________________________________________
Delete whichever does not apply. A clear cancellation statement is also accepted without this form.