What the symptoms may tell you
A dirty or obstructed lens differs from a camera module fault. Note whether the problem affects front, rear or one zoom option only.
Safe checks to try first
- 1Remove accessories that may obstruct or interfere with the camera and wipe lens glass gently with a microfibre cloth.
- 2Restart the phone and compare the native Camera app with another app.
- 3Test front and rear cameras in good light, noting blur, shaking and focus behaviour.
What to avoid
Do not open the camera housing or continue using a phone with exposed broken glass where moisture can enter.
Next step
Send the model, affected camera or zoom setting, and whether the lens glass is cracked.
What I can help with
Camera replacement is considered after parts and calibration checks. Face ID repair is not included.
Further guidance: Apple camera guidance.
Reviewed 3 October 2026. General guidance; diagnosis and parts depend on the exact device and its condition. This page does not confirm a booking or repair.