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Doorstep Device Repairs

Laptop help · Troubleshooting guide

Laptop keyboard keys not working

Distinguish a single bad key from settings, software or wider keyboard damage.

See safe first checks

What the symptoms may tell you

One sticky key, a whole row failing and all keys failing point to different causes. Spills can cause delayed corrosion even if typing temporarily returns.

Safe checks to try first

  1. 1Restart and test in a simple text field and at the sign-in screen where possible.
  2. 2Check layout, accessibility settings and any external keyboard behaviour.
  3. 3Record which keys fail and whether there was a spill or drop.

What to avoid

Do not pour cleaner into keys or keep powering a laptop after liquid entered it.

Next step

Send the exact model and a photo or list of affected keys.

What I can help with

Keyboard replacement depends on the model; some designs require a complete top-case assembly and individual quote.

Reviewed 3 October 2026. General guidance; diagnosis and parts depend on the exact device and its condition. This page does not confirm a booking or repair.

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For an existing repair, include the repair date, device and symptoms. For a new job, send the exact model and your postcode. Please keep passwords and recovery keys private.

WhatsApp Business currently displays PresGro. You review and send the message in WhatsApp; opening it does not book a visit. Available seven days by appointment, with replies around repair work.